Cancellation policy for consumers

Right of Withdrawal

(Our English version raises no claims to be legally correct. It is supposed to be a customer service. All shop related sales conditions and rights are based on German law.)

You may withdraw from the sales contract within fourteen days without giving any reason.

The cancellation period amounts to fourteen days from the day you or a third party, excluding the parcel service, receives the goods.

In order to claim your right of withdrawal from our contract you must send us a clear declaration of your withdrawal in written form (e.g. via letter, email) to our address mentioned below. You may download and use our withdrawal document for your declaration (at the bottom of this page). This document is not obligatory.

The cancellation term ist kept when your declaration of withdrawal is send before the cancellation period elapses..
The withdrawal must be addressed to:

Café Kraft GmbH
Gebertstr. 9
90411 Nürnberg

Tel.: 0049- (0)911-5073610

Consequences of the Withdrawal

In case you withdraw this contract we have to refund all payments we received from you including shipping costs (excluding additional costs caused by choosing a different kind of shipment as the cheapest standard shipment offered by us). Your refund will be paid immediately and at the latest within fourteen days from the day we receive your declaration of withdrawal. We use the same payment method that you used for the original transaction unless you have explicitly claimed a different payment method; we will not charge you any refund fees. We may refuse the refund either until we receive the goods or until we receive any verification that you have sent the goods. We opt for the earliest date.

You must resend the goods or hand them in immediately and at the latest fourteen days after you have declared your withdrawal of the contract. The cancellation term is kept when you send the goods before the term of fourteen days elapses.

You have to bear the re-shipping costs.

You must only bear the costs for a potential capital loss if it can be deduced that this capital loss was caused by testing the quality structure, characteristics and functionality of the goods in an unnecessary way.